Responding to parents' concerns

What can you do?

• First stage: discuss your concerns with your child's class teacher or head of year. Experience has shown that most difficulties can be resolved satisfactorily at this informal stage.
• However, if this is not the case, you can go to the next stage.
• Second stage: contact the headteacher and ask for an appointment to discuss the matter or alternatively put your concern in writing. The headteacher will look into the issues you have raised and respond once the relevant facts have been established.
• Third stage: in the unlikely event that the headteacher has been unable to resolve the issues to your satisfaction, write to the Chairman of the Governing Body, c/o the school. The Chairman or a nominated Governor will investigate and respond directly to you.
• Fourth stage: the formal complaint. Very few parental concerns reach this formal stage. A formal complaint is heard when all previous stages have been undertaken and the issue remains unresolved.
  
  If you decide to take this formal action, you will need to write to the Governing Body via the Chairman stating that you wish to make a formal complaint. The Governing Body will convene a small panel of governors, who have not been involved previously, to look in detail at the issues you raise. You may be invited to attend a meeting to discuss your complaint. After fully considering your complaint the School will write to you to inform you of their decision.